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Trust & Safety Program Manager

Worldcoin

Worldcoin

Operations
San Francisco, CA, USA · Munich, Germany
Posted on Wednesday, June 19, 2024

About the Company:

Worldcoin (www.worldcoin.org) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.

The Worldcoin Foundation (www.worldcoin.foundation) is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity (www.toolsforhumanity.com) is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App.

This opportunity is with Tools for Humanity

Location: Munich OR San Francisco

About the Team:

Trust & Safety is unique for every company and this is especially so at Tools for Humanity. Here, the Trust and Safety team serves as the connective tissue that protects and nurtures the health of our Operational ecosystem. Our unique growth model of using a global network of Orb Operators to give a free share of Worldcoin to everyone on Earth raises complex, first-of-their-kind challenges. We support multiple functions of the company from empowering safe on-the-ground operations, asset control, addressing privacy concerns, misinformation, fraud and special investigations. This requires constant collaboration with many stakeholders and a willingness to learn and adapt quickly.

About the Role:

  • Drive various Trust & Safety projects to execution by aligning closely with stakeholders and keeping key performance indicators on track.
  • Develop and implement comprehensive global safety policies that establish consistent, cutting-edge practices worldwide, fostering a secure and trustworthy environment.
  • Establish clear safety & compliance KPIs, track progress, and effectively communicate insights and updates to leadership, ensuring ongoing measurement of effectiveness.
  • Assess existing protocols for relevance and efficiency; and provide guidance and implementation steps on new ones.
  • Coordinate closely with cross-functional teams like Operations, Legal, Engineering and Fraud teams.
  • Innovate and refine internal processes to boost organizational efficiency and productivity, ensuring seamless operations across all functions.

About You:

  • 8+ years of relevant experience
  • An undergraduate degree from a top university
  • Excellent problem solving skills in fast-paced sometimes ambiguous situations.
  • Ability to understand complex technical issues related to user safety and operational compliance
  • A never-say-quit attitude - you can dig deep when the going gets tough and find a way through.
  • Strong analytical skills and proficiency using data analysis tools.
  • Strong written and verbal skills; able to apply these skills in both formal and informal environments.

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

What we offer in the SF:

  • An open and collaborative office space in downtown SF
  • Unlimited PTO
  • Monthly Phone Reimbursement or a company device
  • Daily DoorDash credit for in-office meals
  • Top-tier medical, dental, vision insurance
  • 401k + employer match program

What we offer in Munich:

  • An open and collaborative office space in Munich’s Maxvorstadt!
  • 30 vacation days on top of public holidays for the region
  • Monthly Phone Reimbursement or a company device
  • We offer a hybrid work model and care about your mobility, so Tools for Humanity covers your Deutschland Ticket costs
  • Free Lunch and Dinner whenever you’re in the office!

The reasonably estimated salary for this role at TFH in San Francisco ranges from $200k - $230k, plus a competitive long term incentive package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision and mental health benefits, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!