Root is a fast-growing tech startup and we’re on a mission to build the future of insurance.

The mission of the Project Coordinator is to support the planning, execution, and completion of various project tasks by working closely with the Project Leads and the Solutions Engineering team. This role is crucial in ensuring that project tasks and change requests are delivered on time, within scope, and aligned with the overall objectives of the professional services team.

In this role, you will collaborate with multiple teams across the organisation, assist in tracking project tasks and change request progress, manage documentation, and ensure effective communication among yourself, project leads, the support team and the clients.

🛠️ What you'll do:

Project Planning & Coordination:

• Assist in the development of project plans, including timelines, milestones, and resource allocation.
• Coordinate project activities and tasks to ensure smooth execution.

Documentation Management:

• Maintain project documentation, including meeting minutes, project plans, and status reports.
• Ensure all project documentation is up-to-date and easily accessible to team members.

Communication:

• Facilitate communication between project teams, stakeholders, and management.
• Organise and schedule project meetings, prepare agendas, and track follow-up actions.

Progress Tracking:

• Monitor project progress and update project management tools with current status.
• Assist in identifying potential risks and issues, and support in developing mitigation strategies.

Reporting:

• Prepare regular project status reports for project leads and stakeholders.
• Provide insights and updates on project deliverables, timelines, and resource usage.

Support project leads:

• Provide administrative support to project leads, including scheduling meetings, organising files, and handling correspondence.
• Assist in the preparation of project presentations and documentation.

Change Requests:

• Manage, Coordinate and deliver smaller client change requests.
• Track and report on change requests to the Projects Team Lead

💪 We are looking for someone with:

• Tertiary qualification in a relevant field (e.g., business administration, project management).
• 1-2 years of experience in a project coordination or support role.
• Experience working in a fast-paced environment is a plus.
• Basic understanding of project management principles and tools.
• Strong organisational skills with attention to detail.
• Effective communicator, both written and verbal.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proactive problem-solver with a can-do attitude.
• Familiarity with project management tools and methodologies.
• Ability to work collaboratively with cross-functional teams.

🧢 Who we are:

Our mission is to enable innovation in insurance by building the infrastructure required to reach the future of insurance. We are striving to be the global API standard for insurance.

Root Values

• Lead by example: “Lean in, take charge, and always set a positive precedent.”
• Exceed expectations: “Know your customer to delight your customer.”
• Rally as one team: “Put aside egos and personal agendas to triumph as one.”
• Own the mission: “Your job is not done until the job is done.”
• Rise to the challenge: “Meaningful change requires meaningful effort and the courage to make bold moves.”

🚀 How we enable success:

Our team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit!).

We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast.

🤝 Why join us?

We have ambitious goals. Our mission is to power innovators in insurance, globally, and we’re well on our way there. You’ll join at a very exciting part of the journey, and your contribution over the next few years will directly and visibly impact Root’s global success.

Our team is incredibly friendly and collaborative. If you care about solving challenging problems with people you enjoy being around, this is the place for you.

Please note… Root has an inclusive culture. We encourage applicants from diverse backgrounds to apply and introduce their skill set to us. Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.

Department

Business Operations

Locations

Cape Town, South Africa

Remote status

Hybrid Remote