We’re a fast-growing tech startup building global infrastructure that powers the future of insurance. We're looking for a Technical Project Lead to guide clients through rapid, robust implementations on the Root platform. Your goal is to ensure that clients have effective, accurate, error-free and swift product launches, and work closely with our Solutions Engineering team to achieve successful implementations.

You will be responsible for collaborating closely with both the client and the solution engineers to design and solution tailored products on Root. Ensuring stakeholders are well-informed and project launches are on time and within budget, whilst supporting the client throughout the process.

This full-time role is based at our De Waterkant office in Cape Town, offering a flexible hybrid working model.

🛠️ What you'll do:

Project Delivery:

• Ensure that project plans are well scoped, accurate, up to date, and communicated frequently with all stakeholders (clients and internal).
• Work closely with internal teams and external contractors to ensure Root and the client have a clear, holistic systems understanding prior to and during launch to ensure successful delivery of projects.
• Project and implementation risks are well identified, documented, actively managed and communicated.
• Solutions are designed with the overarching aim of rapid, effective systems integration as well as speed-to-market.
• Client meetings are effective, well structured and value-adding.
• Clients find it “easy” and “effective” to work with and launch a product on Root.
• Solutions are effectively conceptualised and solved using the existing Root-rails.
• Implementations are well tested to ensure clients experience seamless and error-free product set-ups.
• Client queries are resolved in a timely manner.
• Consistently direct clients towards adopting Root-aligned best practice.
• Managing timelines and ensuring deadlines are met.

Project Administration

• Track and continuously update project metrics and financial controls.
• Deliver projects on time and within budget, and accurately bill clients at monthly and at milestones.

Client Management

• As the primary contact-point for clients, you'll discern and clearly articulate their pain-points to the team, providing issue resolution and escalation.
• Actively lead the interaction with clients and ensure that client solution-related queries are understood, prioritised and solved.
• Manage reviews and client feedback post implementation
• Act as a passionate advocate for the product, championing its merits internally and externally to clients, partners, and stakeholders.

💪 We are looking for someone with:

• Bachelor's degree in Information Systems or Engineering
• 5+ years professional work experience
• Experience in spearheading projects, including analysing business requirements, conducting thorough research, and driving end-to-end project implementations while working with cross-functional teams.
• Experience collaborating with customers to capture, guide and define business requirements and translate business requirements into a working solution.
• Ability to produce concise and clear technical documentation, providing detailed instructions that ensure accuracy and clarity in communication.
• Experience translating complex business requirements into actionable solutions, leveraging technical expertise to deliver effective outcomes.
• Rapidly prototype and test a solution to a problem.
• Experienced in utilising and configuring project management tools such as JIRA and Azure, optimising project workflows and collaboration.
• Able to manage personal time, output, and energy well, and comfortable working under pressure.
• A working value of high confidence and low ego.
• Great interpersonal skills and can build trust and confidence with others.
• High attention to detail.

Bonus points/nice to have:

• Good understanding of APIs and software integration, including the purpose of primary keys, enhancing comprehension of system architecture and design.
• Familiar with APIs and software integration principles, including web-services/HTTP and SFTP.
• Basic experience in JavaScript, HTML, and CSS, enabling contribution to web-based solution development and customization.
• Proficient in using software/web development tools like text editors and Git version control.
• Experience working in the insurance industry.
• Experience working in a startup environment.

🧢 Who we are:

Our mission is to enable innovation in insurance by building the infrastructure required to reach the future of insurance. We are striving to be the global API standard for insurance.

Root Values:

• Lead by example: “Lean in, take charge, and always set a positive precedent.”
• Exceed expectations: “Know your customer to delight your customer.”
• Rally as one team: “Put aside egos and personal agendas to triumph as one.”
• Own the mission: “Your job is not done until the job is done.”
• Rise to the challenge: “Meaningful change requires meaningful effort and the courage to make bold moves.”

🚀 How we enable success:

Our team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit!).

We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast.

🤝 Why join us?

We have ambitious goals. Our mission is to power innovators in insurance, globally, and we’re well on our way there. You’ll join at a very exciting part of the journey, and your contribution over the next few years will directly and visibly impact Root’s global success. Our team is incredibly friendly and collaborative. If you care about solving challenging problems with people you enjoy being around, this is the place for you.

Please note… Root has an inclusive culture. We encourage applicants from diverse backgrounds to apply and introduce their skill set to us. Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.

Department

Business Operations

Locations

Cape Town, South Africa

Remote status

Hybrid