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KYC Administrator - Customer Service

eToro

eToro

Customer Service
Limassol, Cyprus
Posted on Thursday, August 31, 2023

KYC Administrator - Customer Service

  • Operations
  • Limassol , Cyprus

Description

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for a KYC Administrator - Customer Service to join our team!

What will you be doing?

  • Responding to customer inquiries in a timely and professional manner through various channels such as phone, email, or chat
  • Resolving customer issues, complaints, or concerns
  • Keeping detailed records of customer interactions and following up on any outstanding issues
  • Interact with clients through both written and verbal communication
  • Collaborating with other departments to resolve customer issues and improve customer satisfaction
  • Maintaining a positive and professional attitude when interacting with customers
  • Perform clients negative database screening through software such as ComplyAdvantage and resolve/investigate the possible hits
  • Perform Initial Customer Due Diligence on clients’ accounts
  • Check onboarding documents, in order to verify accounts in accordance with internal policies and procedures
  • Collaboration with other departments on verification tasks
  • Maintaining accurate records of tasks

Requirements

  • Will be required to work shifts
  • English at mother-tongue level – other languages advantage
  • Strong communication skills, both verbal and written
  • Detail-oriented and focused
  • Strong sense of professionalism and teamwork
  • Computer Proficient a must
  • Basic knowledge of Excel and other Microsoft Office tools
  • Experience in CDD/KYC in a regulated environment
  • Experience in Clients Screening - advantage
  • AML and Compliance Oriented
  • Excellent problem-solving and critical thinking skills
  • Must be living in Cyprus - This is not a relocation position
  • Ability to multitask and prioritize responsibilities effectively