The Role

As Operations Associate at Etherscan, you will be able to:

• Assist users from all over the world to navigate Etherscan and Ethereum
• Write tutorials and explainers simplifying technical content for the average user
• Learn and explain the latest developments in a fast-growing platform and industry

In this role, you will:

• Respond to user questions in a timely and accurate way
• Identify user challenges and explain how related features can help
• Analyze and report bugs with the product
• Share feature requests and user feedback with the team
• Proactively update off-chain metadata to the website quickly and correctly
• Help with the curation of Ethereum & Etherscan FAQs
• Process technical information into simple, digestible content
• Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions

You will be a great fit if:

• At least 2 Years of experience as a Operations Associate or similar CS role
• A Bachelor's degree in English, communications, linguistics, or related field
• Experience using help desk software and remote support tools
• Strong command in English (both written and spoken)
• Excellent communication and problem-solving skills
• Skill at identifying common trends between support tickets to preempt issues and bugs
• High empathy with users less knowledgeable about blockchain and cryptocurrencies
• Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
• Self-motivated and able to work independently with minimal supervision
• Extra points if you are passionate and knowledgeable about Ethereum