· Analyze current operational processes and workflows to identify areas for improvement.

· Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.

· Collect, analyze, and interpret data to provide actionable insights and recommendations.

· Collaborate with various departments to design and implement process improvements and best practices.

· Monitor key operational metrics, generate reports, and provide updates to management on performance trends.

· Assist in the development and deployment of automation tools and technology solutions to improve efficiency.

· Support change management initiatives, ensuring smooth adoption of new processes across teams.

· Identify risks and operational inefficiencies and propose mitigation strategies.

· Participate in special projects to optimize business processes and operational workflows.

Requirements

· Bachelor’s degree in Computer Science, Engineering, or related field.

· 2–5 years of experience in operations analysis, process improvement, or business analytics.

· Strong analytical and problem-solving skills with a keen attention to detail.

· Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI, or similar).

· Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.

· Excellent communication and interpersonal skills to work effectively with cross-functional teams.

· Ability to manage multiple projects simultaneously and meet deadlines.

· Strong documentation and reporting skills.

Benefits

Why Qore?

Join us in making history in African financial services — by Africans, for Africa.

Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay
  
• Flexible work option (i.e., Remote work)
  
• Paid lunch for onsite work
  
• Lifelong Learnings