Role: Account Manager
Location: PST Time Zone
Comp: $110k - $135k + Bonus + Stock Options + Health Benefits

The Partner Account Manager (PAM) at Veem is responsible for owning and growing relationships with the company’s most strategic partners. The role focuses on long-term customer success, account expansion, and driving measurable growth in payment volume through consultative engagement.

Key Responsibilities

1. Account Ownership
   • Manage a portfolio of partner accounts as the primary relationship owner.
   • Act as a trusted advisor to partners, helping them maximize value from Veem solutions.
2. Onboarding & Adoption
   • Oversee partner onboarding and their customer adoption of Veem’s solutions.
   • Ensure a seamless experience for new partners and customers.
3. Account Growth & Insights
   • Conduct regular account reviews.
   • Provide insights on international payments, FX growth, and opportunities to expand partner participation.
   • Identify evolving partner/customer needs and deliver tailored recommendations (increase payment volume, FX transactions, Card adoption, engagement).
4. Strategic Planning & Presentations
   • Collaborate with partners to create joint business plans.
   • Support co-selling and embedded payment initiatives.
   • Present strategically to C-level executives, highlighting Veem’s value in meeting business objectives.
5. Cross-functional Collaboration
   • Work with Product, Compliance, and Operations teams to resolve partner issues.
   • Provide structured feedback on customer/partner requirements to influence product/service development.
6. Performance Tracking
   • Track account performance against goals.
   • Ensure accurate reporting and forecasting.

Qualifications & Skills

• Experience: 5+ years in Account Management, Customer Success, or Enterprise Client Engagement (fintech or payments preferred).
• Account Expansion: Proven ability to grow accounts, upsell, and cross-sell.
• Complex Accounts: Experience managing large, complex accounts with quota achievement.
• Communication: Strong skills engaging C-level executives, delivering presentations and insights.
• Payment Expertise: Solid understanding of B2B payments, FX, financial operations. Card acceptance/payout knowledge is a plus.
• Organizational Skills: Ability to manage multiple accounts and priorities in a fast-paced environment.
• Personal Traits: Motivated self-starter, growth mindset, works independently but collaborates cross-functionally.
• Company Size Preference: Previous experience in companies of 200–500 employees, not banks.

Key Focus Areas

• Account growth and retention
• Consultative engagement and upselling
• Strategic presentations and executive influence
• Payments knowledge (B2B, FX, Card)
• Cross-functional collaboration