At Utila, you’ll help build the modern, enterprise-grade platform that powers digital asset operations for more than 275 global institutions. Our technology secures $20B+ in monthly transaction volume and has protected over $200B to date, and we’re growing fast, backed by $50M in funding and a rapidly expanding customer base.

We work on mission-critical systems that demand innovation, precision, and deep technical expertise. If you’re excited by complex challenges, want to work with powerful teammates, and are looking to make a real impact on the future of financial technology, you’ll feel right at home here.

We’re hiring a Scale CSM to own the one-to-many customer success motion across a high-volume, pooled portfolio of crypto-native and fintech customers. You’ll design and operate programmatic engagement - lifecycle campaigns, health-triggered interventions, and scalable enablement - that drives adoption, retention, and expansion without dedicated account assignments. This is a builder role: you’ll create the playbooks and systems that make scaled CS a growth engine, not a support desk.