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Customer Support Specialist

Unocoin

Unocoin

Customer Service
Bengaluru, Karnataka, India
Posted on Monday, February 5, 2024
Company Description

Unocoin: Crypto ka Super App is India's trusted #bitcoin and crypto trading platform that has been helping customers towards financial freedom since 2013. With a mission of bringing bitcoin to the billions, Unocoin makes it easy to buy, sell, store, use & accept bitcoin securely in India. The platform supports multiple crypto assets, low transaction fees, and a consolidated wallet for crypto-holdings. Unocoin serves over 1.5 million customers and is located in Bengaluru.

Role Description

This is a full-time on-site role for a Customer Support Specialist voice process. The Customer Support Specialist will be responsible for giving support to customers, resolving customer issues, ensuring customer satisfaction, and analyzing customer data to improve support operations.

Qualifications

  • Customer Support skills, such as active listening and problem-solving
  • Interpersonal Skills, such as empathy and clear communication
  • Customer Satisfaction skills, such as conflict resolution and customer retention
  • Experience in the financial or cryptocurrency industry
  • Bachelor's degree
  • Hindi English mandatory and south indian languages would be more advantage