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Customer Support Specialist - London

Suade

Suade

Customer Service
London, UK
Posted on Friday, October 21, 2022

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service.

You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations.

Suade is delighted to be an equal opportunity employer we have a diverse team with great values. All qualified applicants will receive consideration for employment without bias.

Responsibilities:

As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will:

  • Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary.
  • Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution.
  • Empathise with our clients and see the system from their perspective to find long term solutions rather than short-term wins.
  • Maintain the knowledge base of common problems, Q&A and recommendations.

You will grow to become a Star User of our product. At this level, you will work with our Product Teams to ensure alignment between our product and the expectations of our customers.