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Integration and Account Manager

Sardine

Sardine

Sales & Business Development
Europe · Remote
Posted on Tuesday, December 5, 2023

Who we are:

Sardine has built a behavior-based platform for fraud prevention, regulatory compliance, and instant payments. Led by a team of industry veterans, and fraud experts from PayPal, Zelle, Revolut, Chase, and Coinbase, the company has quickly grown to over 200 global customers. Sardine has raised $75M, led by Andreessen Horowitz Growth, XYZ Capital, Google Ventures, Visa, Activant Capital, Experian, and ING Ventures.

Our culture:

  • We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere

  • We hire talented, self-motivated people and get out of their way

  • We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, or doctor's appointment for the sake of adhering to an arbitrary work schedule

Location:

  • Remote - Europe

  • From Home / Beach / Mountain / Cafe / Anywhere!

  • We are a remote-first company with a globally distributed team. You can find your productive zone and work from there.

About the Role:

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a global post-sales team to support our fraud, payments, and compliance-related products. This role is a combination of Integration Manager and Account Manager. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services.

You will:

  • Lead implementation and integration efforts for payment, fraud, and compliance products.

  • Work closely with clients, offering end-to-end support during their onboarding process, ensuring a seamless setup for success.

  • Be the primary point of contact for customers post-implementation, addressing day-to-day challenges and seizing strategic opportunities to maximize ROI in Sardine.

  • Translate complex product and technology challenges into simple, actionable solutions, managing the resolution process internally and externally.

  • Build, monitor, and communicate KPIs to clients.

  • Own public-facing SDKs, APIs, integration guides, and support documents.

  • Analyze clients' requirements strategically, technically, and functionally, designing solutions with a deep understanding of our system and product capabilities.

  • Manage implementation projects, overseeing project quality, timelines, risk mitigation, and driving deliverables.

  • Develop an in-depth understanding of customers' business problems, technical requirements, and success criteria to provide solutions using Sardine's technology, offering strategic analysis and critical thinking for long-term expansion.

  • Collaborate with Sardine's risk analytics teams to proactively address new fraud typologies, communicating findings to customers.

An ideal candidate has:

  • 5+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, collaborating with multiple technical teams both internally and externally.

  • Previous experience in risk, fraud, payments, compliance, or fintech.

  • Experience with basic SQL querying and JSON payload analysis.

  • Exceptional analytical skills, adept at number crunching and deriving insights.

  • Experience with API specs like OpenAPI, web development, and scripting (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)

  • Natural aptitude for building relationships and collaborative teamwork.

  • Exceptional project management skills, synthesizing inputs, balancing stakeholder needs, and driving deliverables to completion.

  • Ability to translate complex strategies into actionable processes and outcomes.

  • Experience or a desire to thrive in a fast-paced and dynamic environment.

Compensation: Base pay range of $80,000 - $120,000 + Series B equity with tremendous upside potential + Attractive benefits

Benefits we offer:

  • Generous compensation in cash and equity

  • 7-years for post-termination option exercise (vs. standard 90 days)

  • Early exercise for all options, including pre-vested

  • Work from anywhere: Remote-first Culture

  • Flexible paid time off

  • 100% of health insurance, dental, and vision coverage for employees and 60% for dependents - US specific

  • 4% matching in 401k - US specific

  • Company-wide offsites, the last one was in Miami

  • MacBook Pro delivered to your door

  • One-time stipend to set up a home office — desk, monitors, etc.

  • Monthly meal stipend

  • Annual health and wellness stipend

  • Monthly meet-up stipend

  • Annual Learning stipend

  • Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.