Senior Solutions Engineer
Paradigm
At Paradigm, we are changing the future of finance! By joining us at this early stage, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets.
About Paradigm
- Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi.
- We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy.
- We’ve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 B per month.
- We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry!
- We are backed by the best traders and investors in the space, including Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.
The Role
This role is an integral part of our solutions team and will require a high degree of technical expertise, coding experience, and client communication skills. The ideal candidate should be comfortable working with APIs, have experience working with observability tooling like Datadog and Grafana, and possess a strong understanding of Python and, ideally, Go. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.
Responsibilities
- Primary point of contact for any technical requests for our top clients. (API integration, troubleshooting, debugging)
- Building and managing Analytical Tools for Product team to measure product and client success. (Dashboards, Alerts, Monitoring)
- Building Automation tools for Product and Sales teams. (e.g. Chatbots)
- Collaborating with Core Engineering Teams to resolve technical client issues.
- Managing Paradigm Product Knowledge Base (API Documentation, FAQs, Technical Guides).
Requirements
- Strong coding skills, particularly in Python and ideally Go.
- Prior experience with Datadog and other observability tools.
- Ability to communicate effectively with clients and be proactive in client engagements.
- Capacity to work with minimal supervision and demonstrate a high degree of independence.
- Willingness to occasionally be on-call, including potential weekend coverage.
- Experience with GitHub in terms of making code changes, CI workflows, and creating new features.
- Prior experience in a customer-facing role.
- Tangible API Integration and Support experience.
Nice to have
- Comfortable using Git.
- Familiar with Crypto Exchange APIs.
- Experience in Crypto trading and or derivatives.
- Experience working with Trading platforms.
- Experience writing Automation scripts.
- Experience building sandboxes
- DataDog Certification
Our Benefits and Perks
- Competitive pay and transparent pay bands
- Flexible work environment
- Unlimited vacation with a minimum required PTO of 10 days annually.
- Celebrate your national holidays, in addition to floating holidays, to honor what matters to you, not HQ.
- Full benefits (benefits vary by country)
- We offer the highest benefits package offered by our Employment of Record partners; insurance carriers and plans vary by country
- Generous technology and learning allowances
- $3500 first-year budget to spend on your computer, peripherals, office essentials...whatever makes you most efficient and comfortable. You'll then receive a $2000 refresh every 2 years.
- $1000 budget to spend on learning and development materials, courses or conferences.
Paradigm is an equal opportunity employer.