Client Enablement Program Manager

Mexico - Business Operations – Full Time - Hybrid

OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.

Job Description

As a Client Enablement Program Manager, you are playing a vital role in analyzing the business needs and objectives of internal and external clients as well as the industries in which they operate, guiding clients in formulating action plans for adopting strategies for leveraging our technology, and overseeing the implementation of our technology platform into their business operations.

Responsibilities

• Collaborate with clients to analyze and understand their business needs and objectives

• Determine and define projects scope and objectives, including designing action plans that will guide our project teams in their implementation work

• Develop and manage a detailed project schedule and work plan

• Guide clients through onboarding and technical implementation to our platform

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

• Utilize industry best practices, techniques and standards throughout the project execution

• Measure project performance to identify areas for improvement

• Predict resources needed to reach objectives and manage resources in an effective and efficient manner

• Lead project teams, made up of resources from Product, Sales, Operations, Customer Support and Revenue Assurance, in onboarding new Clients, enabling new features and implementing reporting capabilities

• Identify future product enhancements through collaborative engagements with clients to support product usage/development strategies

Requirements

• Bachelors or Master’s degree

• Excellent verbal and written communication skills in English. Spanish is a plus

• Exceptional attention to detail and organizational skills

• Self starter, highly motivated and driven to deliver

• Ability to juggle multiple hats and willingness to get into the weeds

• 5 years of experience with a minimum of 2 in technology, IT or Telecom industries

What We Offer

• Competitive salary and stock option incentive program

• Company paid healthcare

• Flexible work arrangements

• Company sponsored team-lunches and company retreats

• International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup

• A diverse and inclusive team.

• We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.