About Oraan

Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis’ imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.

About the role

The Operations Payments Associate is a key member of the Operations team supporting payout management, member payment reporting, member’s problem resolution. This person will work closely with Customer Success and Finance to ensure we are able to measure and track member payments and issues and take action on-time. This position requires strong excel skills, attention to detail, positive professional attitude, and ability to work in a team environment

Your responsibilities will include:

• You’ll be joining a small team in our Karachi office, responsible for managing the critical payments processes that keep Oraan Committees running smoothly
• Carrying out important checks to ensure our accounts reconcile, identifying discrepancies, and resolving them.
• Carrying out tasks which need to happen like clockwork to ensure payments work flawlessly for our Members. This includes processing all electronic transfers, exceptions, and physical cheque operations.
• Promptly dealing with escalations and queries from our Customer Operations team.
• Alert management to repeated issues in order to address issues before they result in a diminished level of service.
• You’ll help us continuously improve our processes to adapt to our ever changing demands, and will have the opportunity to work with teams to develop innovative, technology led solutions.

Required qualifications

• Bachelor’s Degree in Economics, Finance, Mathematics, Statistics and any relevant field
• Minimum 1 year of experience
• Attention to detail
• Ability to work in a fast paced environment and adapt to change.

What working at Oraan looks like

At Oraan, our team members are our greatest asset. We foster a culture of collaboration, innovation, continuous growth, and celebrating your unique identity. Here’s how we help our teams achieve the mission we are on:

• Market Competitive Salaries
• Extensive family medical insurance-To help cope up with difficult situations
• Holidays, Cause we all need a break sometime
• Maternity & Paternity Leaves-To take that well deserved break and spend some time
• Paid time off for your Birthday-To enjoy the day off with your friends and family
• Additional Cost of Living Allowance-To help maintain the increasing cost of living
• Super Discounted Oraan Committees-To help take advantage of what it's like to be a customer on the inside
• Earned Wage Access-To help meet those ever increasing costs
• Regular get togethers and social activities - We gotta have fun too right?

Join us on our journey to transform the world of finance, one customer at a time.