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People Operations (and Employee Experience)



People & HR, Operations
London, UK
Posted on Tuesday, May 21, 2024

💙 Our Mission

We have recently updated our Company Mission to reflect our ambitions to build the future of payments in Africa. You can read all about it here.

Why does our mission matter?

There are over 1.3 billion Africans in the world and is the fastest-growing region in the world. Africa is also the most expensive place to send money to and trade with. Talent is everywhere but opportunity isn’t. How do we bridge this divide with a sense of purpose?

  • Think about people living far away from their loved ones who are financially responsible and support them. Imagine how you would feel losing 8-9% of your money through fees. How do we reduce the cost of sending money home through technology?
  • What about the future for businesses? Think about those who are trying to do cross-border business from Africa outbound to the rest of the world? Why is it so hard to trade today? Why do people have to send money with other people physically or cash on planes? How much money and time is lost while doing this?
  • What about the reliability of trade? When payments are delayed, that means business is disrupted. This costs everyone money. It loses us trust of customers.
  • What about the future of work? Think about those young TikTok influencers in Uganda who make amazing content, but can’t get paid because they don’t have Visa or Mastercards yet have mobile money?

NALA’s true impact will be measured by the opportunities we create for Africa to trade with the world and the world to trade with Africa.

🙌 Your Mission

In the People Team our mission is to care for the company, build a high performance culture and attract the best talent. Your mission is to support the broader People team by making sure that we effectively run the company. From Onboarding to Offboarding and everything in between, you will ensure that these processes are run smoothly and effectively. BUT WAIT THERE’S MORE!

We FIRMLY believe that People Operations is how employees experience the company and we also would love to you bring fun, energy optimism and excitement to the role too! Onboarding may be a day to day role for you but for the new joiner, it is one of the most exciting days of their lives and we want our processes to do the day/week/month justice!

🎯 Your Responsibilities in this Role

  • Lead initiatives to create a vibrant office culture, including organising our social calendar, and thinking about celebration and recognition programs.
  • We’re a growing start up so you’ll get to dive into an array of tasks, general office duties, program coordination and project management. This might look like; running to the Apple store to pick up laptops, assisting in office moves as we scale, and running office or industry events.
  • Create delightful and impactful people experiences for our in person London based team and our global team
  • Support us on general people-related issues during the entire employee lifecycle from onboarding until offboarding.
  • Support the wider People Team on projects when required
  • Manage various administrative tasks, including maintaining employee records in our HRIS, processing changes in employment status, and ensuring compliance with regulatory requirements.
  • Assist in building our employer brand by utilising social platforms like LinkedIn
  • Administrative recruitment support like help with scheduling, interview coordination and ATS maintenance
  • Promote a positive workplace culture by embodying the NALA values, welcoming feedback, and encouraging others to do the same, thereby enhancing the overall employee experience.

🔥 Must Have Requirements

  • You’re a people person with a high level of emotional intelligence.
  • Being tenacious is one of your superpowers.
  • You have excellent communication skills, a sense of urgency, accountability, and ownership
  • Previous experience in a People or Administrative role in a start up
  • You thrive in a role that allows you to serve others, and you enjoy interacting with people
  • You’re in your element in a fast-paced high growth environment
  • You are detail oriented–you double check your work and nothing gets past you
  • You take ownership, are eager to learn everyday, and have the drive to do so

💪 Nice to Have Requirements

  • A Human Resources Degree or CIPD qualification
  • You have experience with the systems and tools that we use daily; Notion, Slack, Jira, Google Suite, etc.
  • Experience using social media for business purposes
  • Ability to speak Swahili or French
  • Experience in a fast growing fintech

🎤 Interview Process

If successful you will be selected for our interview process which has 3 stages:

  1. [30mins] Interview with the People Team
    1. In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well 👍
  2. [2x 30min Calls] Interview with People Manager and Executive Assistant to the CEO
    1. The People Lead will go through a short exercise involve a fictitious task that could happen in the role.
    2. The senior team member will go through our company values and talk to you about your experience working in fast paced environments
  3. [1 hour] Leadership Interview
    1. This will be an interview with the People Lead and possibly CEO

⭐️ Benefits

United Kingdom

  • 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
  • Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
  • Learning Budget: Fuel your growth with $1000 annually for learning and development.
  • Hybrid Working: We work 3 days a week in the office (Mon, Wed, Fri)
  • Sarabi (Simba’s Mother in The Lion King): Themed snacks and Friday lunch with a focus on building great working relationships with the team.
  • Global Workspace: Get access to WeWork locations worldwide.
  • Monthly Socials: Join fun social events every month for great times
  • Free Coffee: Enjoy barista-style coffee at your fingertips.
  • Office Fun: Play pool and table tennis when you need a break

✅ How to Apply

  • You will need to upload a CV and a 1 minute Loom (it’s free to sign up and use) video to us explaining why you have applied to this role 🙂
    • We appreciate that this is an unusual request but not only would we love to get to understand the “WHY” behind your application but being comfortable using digital tools and creating content will be a huge plus for this role