About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Compliance teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.

The role of the Business Analyst is to understand the customer onboarding business requirements, and through a structured process, modelling, validating and translating it into business requirement specifications that are used by the delivery team(s) to prioritise, size and provide a level of feasibility.

Your mission will be:

• Work on solutions supporting the onboarding operations area, integration points and a large number of affected components
• Gather and interpret requirements from various teams
• Participate in the solution design process
• Prepare the requirements specifications, product requests, Jira tickets and support queries
• Contribute in defining the success criteria for changes and projects within the programme office
• Analyse and improve relevant onboarding business processes
• Performing business analysis and process improvement within assigned solution project
• Provide assistance to solution delivery on implementation and training
• Identify, assess and conduct cost benefit analysis for various business problems
• Relationship building and management with internal and external business stakeholders

A little about you:

• Minimum of 3 - 5 years of Business Analyst experience
• Bachelor’s degree or higher in business analysis, business administration, finance or related field
• Ability to collaborate with various teams, ensuring quality of delivery
• Experience in customer onboarding/ KYC environment is advantageous
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Superior presentation and negotiation skills
• Adaptable and capable of working in fast-paced environments
• Strong attention to detail, report writing and documenting outcomes of investigations
• Interpret, prepare and represent complex management information
• The ability to influence and make recommendations confidently with the use of data and analyses, to various stakeholders including the senior leadership team
• Ability to analyse data (customer and financial analytics) and conceptualise or identify potential business and operational improvement opportunities
• Ability to analyse and model end to end customer or business processes

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.