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Business Optimisation Analyst



Cape Town, South Africa
Posted on Friday, May 10, 2024

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

We exist, simply to make Luno the simplest, fastest, and most trusted place for customers to buy crypto with their local currency.

We achieve our goal in two ways:

  • Firstly, we integrate with payment methods our customers want and have access to. Our Analysts work closely with Countries, Engineering, Product and several other teams within Luno to build and iterate the best customer experience. We are obsessed with the best, constantly monitoring our customer behaviour, feedback, metrics, industry trends and challenging the status quo.

  • Secondly, we manage our global payment processing with world-class Operations teams based in South Africa, Malaysia and the United States. These teams' core focus is the safeguarding of our customers’ funds, ensuring a frictionless and seamless flow of their funds 24 hours per day, 7 days per week. We actively monitor our global processes to make sure that no customers are left behind and strive for automation on our journey to one billion customers. Furthermore, we earn and maintain our customers' trust by building a robust control environment.

The role in a nutshell:

  • You will form part of our greater Activate Fleet, consisting of Operations, Engineering and Product. The role reports to Cornel smit - Head of payments at Luno.

Your mission will be:

  • Review monthly reconciliations performed by the Operations Team and provide training on areas of improvement
  • Document and review control weaknesses and vulnerabilities, preparing product requests, tasks and timelines for the various improvements
  • Own the resolution of reporting discrepancies and anomalies within our bank accounts and provider balances
  • Drive automation and improvement of financial reporting and operational tasks within the Payments Fleet
  • Assist with forecasting and modelling of commercial terms with providers, as well as internal fee change proposals
  • Review internal and external communication processes and identify areas of improvement
  • Track and report losses incurred due to errors within the Payments function or customer corrections
  • Review delivery of banks and providers against Service Level Agreements and resolve any deviations with the Legal and Countries Teams
  • Oversee the launch of new coins and liquidity pairs within the Payments function
  • Has a good understanding of core function (Financial aspects of Payment Operations)
  • Works closely with Internal Audit, Risk and Continuous Improvement Teams on regular reviews of processes within Payments
  • Work closely with the relevant business stakeholders to understand their data needs
  • Determine the data needed to address the business needs while ensuring it is of the highest quality, reliable and trusted
  • Interpret trends, patterns in data and provide the business with actionable insights
  • Collaborate with analytical data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
  • Design metrics to help access how the business in performing day to day
  • Build visually compelling dashboards that communicate insights to stakeholder (often non technical) to allow data informed decision making

A little about you:

  • Professional experience in accounting, reconciliations or payment processing
  • Proven experience driving improvements to business processes
  • A minimum of 2 years experience in the data space
  • Experience working with business intelligence platform such as Looker, Tableau, DataBricks, PowerBi or similar
  • A passion for storytelling and data visualisation
  • Refined exploratory data analysis skills
  • Data science or similar qualification
  • You are passionate about data analytics and related disciplines
  • You can leverage data analytics to innovate and create out-of-the-box solutions
  • You can gather and synthesise facts, theories, trends, patterns, inferences, and key issues in complex and variable situations
  • You are intellectually curious and have the persistence to find answers to difficult questions
  • You can diagnose problems using problem-solving tools and techniques
  • You have strong interpersonal and communication skills
  • You communicate technical concepts to non-experts in simple and helpful terms
  • You are a team player, enthusiastic about growing and developing others
  • You can handle uncertain and ambiguous scenarios
  • You keep abreast of developments and emerging trends in data
  • You are familiar with data governance principles and best practices
  • Experience in a high transactional volume environment preferred
    A South African work permit if not a South African citizen
  • High attention to detail
    Applies critical and creative thinking and to create efficient processes
  • Delivers results that create the best experiences for our customers
  • Leads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
  • Excellent interpersonal and communication skills, a strong team player
  • Friendly, transparent, articulate and driven to succeed
  • Takes ownership of own work.
  • Adaptability (able to shift direction as needed).
  • Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Plus the option to buy and sell up to 5 days leave
  • Improve body and mind, with excellent private medical insurance
  • Access to Learnably and our additional learning platforms for your personal and professional development
  • 6 months primary care-giver leave
  • Paw-ternity leave for your furry friend
  • Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
  • Free lunch and snacks
  • 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.