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Payment Operations Team Leader



Cape Town, South Africa
Posted on Friday, March 15, 2024

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will be leading the Payments Operations Team consisting of the group of people that take care of the day-to-day operational functions of payments. The role reports into our Global Head of Payments.

In the first six months you will :

  • Obtain an understanding of Luno’s current Operational environment and processes relating to Payments
  • Build relationships with the rest of the Operations leadership team as well as the Global Payment Operations team
  • Understand our current risk and control environment and provide suggestions for improvement

Your mission will be:

  • Oversee day to day operations related to global customer payments and payment gateways
  • Provide strong hands-on leadership to a growing Operations team
  • Work with the engineering, community and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possible
  • Oversee bank and payment provider reconciliations and investigate any issues that are identified
  • Own and monitor key Operational metrics and SLAs
  • Onboard and train new team members
  • Manage operational task rotations and schedules
  • Own and regularly review Standard Operating Procedures
  • Oversee and enhance cross-functional relationships between members of various Operations teams
  • Engage regularly with team members regarding performance and career development
  • Implement and execute processes related to internal audits, quality control, compliance and training

A little about you:

  • A relevant University degree from a reputable tertiary institution (finance field will be advantageous)
  • 3-5 years work experience preferred, preferably in a banking environment or a team responsible for managing large payment volumes
  • A South African work permit if not a South African citizen
  • High attention to detail
  • Applies critical and creative thinking and to create efficient processes
  • Delivers results that create the best experiences for our customers
  • Leads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
  • Have experience using data analytics to provide reporting, insights and metrics to effectively manage the payments function and the team's performance.
  • High levels of EQ and proven experience in leading a team
  • Excellent interpersonal and communication skills, a strong team player
  • Interest in Cryptocurrency and Payments will be advantageous
  • Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)
  • Proven planning and organisational skills to meet tight deadlines and prioritise workload
  • The ability to influence and make recommendations confidently with the use of data and analyses, especially to the senior leadership team

Life at Luno:

  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Plus the option to buy and sell up to 5 days leave
  • Improve body and mind, with excellent private medical insurance
  • Access to Learnably and our additional learning platforms for your personal and professional development
  • 6 months primary care-giver leave
  • Paw-ternity leave for your furry friend
  • Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
  • Free lunch and snacks.
  • 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.