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Manager, Business Operations

Kraken

Kraken

Operations
United States
Posted on Friday, June 7, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The team

The Business Operations team is the glue that holds together the Product and Operations organization. The team plays a vital role in cross functional projects and setting Kraken up for scale. This is an agile team of globally distributed operations experts holding a unique blend of creativity, knowledge and ambition to help scale Kraken while unlocking savage velocity.

The team embraces hyper-transparency, fostering an environment of collaboration with a focus on execution. Recently, the team was responsible for delivering the major reorganization at Kraken, while also providing full transparency for the entire org on the product roadmap.

The Manager, Business Operations will play a significant role in setting our Product Domains up for success while partnering with cross functional stakeholders, such as Markets, Compliance, Legal, Finance and the Executive Office, to deliver on strategic projects that will shape our business for years to come!

The opportunity

  • Lead the execution of high-impact, cross-functional projects

  • Cultivate domain specific strategies that tie our Mission, Vision and Strategic Narrative to our Product Roadmap

  • Establish partnerships across functions, gaining a deep understanding of their operating models and identifying opportunities for innovation and improvement

  • Own reporting and executive communications on behalf of Domain leader

  • Bring workflow management and automation tools to bear in order to improve process infrastructure for scaling and performance

  • Establish strong working relationships across functions and management levels, working collaboratively and independently to drive improvement

  • Bring stellar analytical methods to complex challenges around scale, operating models and cross-functional processes

  • Own initial delivery of recommendations, demonstrating proof-of-concepts and real business outcomes while spurring change

  • Cultivate a deep understanding of what makes Kraken tick and readily identify and address potential blockers to progress

  • Mentor team members and drive continuous improvement of our team’s ways of working

Skills you should HODL

  • 3-5+ years experience in a similar role

  • Proactive communicator with excellent verbal, written and interpersonal communication skills

  • Passion for solving complex problems and building scalable processes

  • Creativity, adaptability, tenacity, a sense of urgency, and a hands-on, roll-up your sleeves work ethic

  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries

  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries

  • Experience navigating complex operational hurdles in hyper-growth companies

#LI-Remote

#LI-OH1

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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