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Senior Operations Associate - Australia



Posted on Friday, April 12, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

Regional Operations Associates will play a critical role on a team that is core to Kraken’s global operating effectiveness. You will be expected to operate effectively in a highly cross-functional context, working directly with nearly every team and department in the company. You will have a unique opportunity to positively influence the entire organization and drive initiatives that directly impact the company’s bottom line. You will work closely with many Krakenites across levels of seniority and spanning multiple departments, helping the organization stay coordinated in this incredibly exciting, innovative and expanding environment.

The opportunity

  • Report to the Head of Operations, Australia to execute the local deployment of Kraken’s regional operating infrastructure

  • Provide project management support to the Head of Operations, Australia and the global regional operations team to implement regional operations process standardization, scaling initiatives and strategic partnership opportunities

  • Conduct regulatory gap analysis based on regulatory guides and legislation, and recommend solutions

  • Develop data-driven business cases to gain internal backing for initiatives aimed at growing the Australian business

  • Develop analytical tools to generate local insights and inform strategic direction of the Australian operation

  • Support the execution of new-product initiatives by providing cross-functional program management to ensure a seamless transition from strategic opportunity development to revenue realization

  • Analyze trends and coordinate information with regional marketing teams to improve effectiveness of client outreach initiatives

  • Conduct data analysis and generate actionable insights. Communicate key results with self-serve tools (dashboards, analytics tools)

  • Cultivate a deep understanding of operational best practices and develop the corporate resources, processes, and standards to implement them

  • Identify potential areas of inefficiency, redundancy, bottlenecked progress or scaling challenges between functions and devise and execute process improvements to address them

  • Establish strong working relationships across functions and management levels, working collaboratively and independently

  • Bring structure and clarity to complex, often ambiguous operational issues

  • Execute program-level work while keeping deadlines

Skills you should HODL

  • Bachelor’s degree

  • Minimum 3 years of experience in a similar role, preferably within top management consulting, advisory services, fintechs, banks, or other financial services businesses.

  • Experience working in or advising to regulated financial services businesses

  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries

  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries

  • Experience navigating complex operational hurdles in hyper-growth companies

  • Experience working with and interpreting the outputs of Data Analytics tools to support data driven decision making

  • Entrepreneurial mindset with excellent attention to detail and follow through

  • Strong contextualization and second-order thinking ability

  • Ability to work a flexible full-time schedule to coordinate with global stakeholders

  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic

  • Excellent organizational and workload management skills, especially with respect to prioritization and proactive verbal, written and interpersonal communication skills

  • Ability to deconstruct convoluted problems and develop precise plans of action

Nice to have

  • Knowledge of Lean principles, six sigma and/or business process management concepts

  • Advanced user of Excel and Powerpoint with a good familiarity of G-Suite equivalents

  • Advanced user of task/project management tools such as Jira or Airtable

  • Intermediate or greater proficiency in data analytics suites such as Data Studio

  • Intermediate or greater SQL proficiency a major plus

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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