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Member Support Representative

Jiko

Jiko

Customer Service
San Francisco, CA, USA
Posted on Thursday, February 1, 2024

About Jiko

Jiko is a revolutionary new financial network, enabling companies – from multinational corporations to startups – to both store and move money, starting with the power of T-bills, made spendable. Securely stored at the biggest custody bank in the country, cash is put directly into T-bills with on-demand liquidity. Jiko combines the stability of an established national bank with the modernity of an integrated technology stack. Jiko is in growth mode and looking for persevering individuals to bring quality and simplicity to all areas of the organization.


As a member of the Jiko Operations team, you’ll be expected to contribute in various aspects of our day to day production. The role’s main responsibility will be to represent Jiko to potential and existing members and partners of the platform by providing a positive customer experience that leads to improved client satisfaction. Outside of customer facing interactions, this role will also be expected to collaborate with other internal and external teams to provide the best outcomes for our members and partners.


Key Duties:

  • Resolve support requests in a timely and efficient manner through multiple channels, including telephone and email
  • Ensure all regulatory and compliance requirements with contacts are met and upheld
  • Become an expert about the Jiko brand, our product, and our processes
  • Communicate effectively and confidently with customers and team members
  • Collaborate across internal and external teams to diagnose and resolve issues
  • Create, update, and maintain internal documentation for processes and procedures
  • Advocate for our members and partners to help our teams prioritize solutions
  • Leverage information and technology systems to creatively solve problems
  • Safe handling of sensitive and confidential information and data
  • Cross-train for other day-to-day bank operations tasks as needed

Qualifications:

- Degree in Finance/Business Administration

- Previous customer service experience in Finance/Fintech, preferably 2-3 years

- Strong interpersonal communication skills and writing skills

- Experience working with Zendesk, Jira, Slack, GSuite, and other technology platforms

- Able to learn and adapt to information and technology systems

- Acute attention to detail

- FINRA Series 7 and 63 license a bonus!

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.