At Improbable, we’ve been venturing into unexplored territory for over a decade, seeking new ways to connect people and amplify their lives. We’re shaping virtual worlds of unprecedented scale for the gaming, web3, and related sectors, creating world-changing technology from Morpheus to M2. With us, you’ll tackle questions that no one else is asking and find answers that define the future.

We’re leading the way in defining what the metaverse can be. This is where you get to explore interconnected, immersive, exciting woorlds that have never been seen before and where you decide what the future looks like. Are you ready?

Improbable is creating innovative online events and experiences that support 1000s of simultaneous players. Check out some of the latest examples! We want to further explore the possibilities of massive live events across a wide variety of fields including sports, education, music and art - all supported on any device.

Consider global sports fans gathering in virtual arenas, interactive live concerts, and mass-participation games - bridging geographical gaps, creating new jobs for hosts and content creators and bringing people together. We want you to help us build the next generation of massively multiplayer live experiences!

Your Mission:

As a TechOps & Security Engineer you will work to ensure high quality maintenance of systems and related BAU work, and 3rd level support of internal applications and integrations with third-party systems. You will help support security activities across the business. Your strong data analytics skills and organisational capacity will help ensure that we have a good understanding of where risk is in our system. You will support security assurance activities such as audits through diligent work to identify sources of information and working to ensure these are meaningful to others and meet set requirements. You'll be responsible for incident response, threat analysis, vulnerability assessments, security monitoring, and assist in developing and implementing security policies.

Your Opportunity:

• Oversee the daily operations & maintenance of our security platforms, including deployment & management of anti-virus, cloud & email security as well as reviewing and responding to our SIEM solution.

• Implement relevant security controls to support the business’s needs and assess risks associated with business requests.

• Conduct company-wide security audits, in accordance with ISO27001 standards.

• Collaborate with support teams, making necessary adjustments to systems to improve their ability to provide effective support.

• Contribute to DevOps-related tasks, including Infrastructure as Code (IAC) management using Terraform, managing Kubernetes deployments and assisting other teams as required.

• Serve as a third-line escalation point for support teams, investigating and resolving issues raised by users.

• Continuously improve processes and systems, contributing to documentation and maintaining the TechOps inventory.

• Take responsibility for key internal services such as Arceus, brevi.link, GroupSync, Larry, Leclerc, and Workspace Sync.

• Provide third-line support for other internal applications and third-party system integrations.

Why You’re Made for This:

• You are familiar working with languages like Go (primarily), supported by Python, PowerShell, Bash.

• Experience with cloud platforms, in particular Google Cloud Platform (GCP) & Microsoft Azure.

• You’re comfortable working with tools like Intune, Puppet, MDM, Slack (including Webhooks and Apps), JIRA, and general SaaS integrations.

• You’re passionate about learning, sharing knowledge, and supporting the development of junior team members.

• You approach problem-solving pragmatically and are not afraid to experiment to find solutions.

• You are proactive, self-sufficient, and capable of taking the initiative while knowing when to ask for help when needed.

This role is available as hybrid working. We have a great office space in Spitalfields in London but are equally happy if you'd prefer to work from home 1-2 times a week. We are 'Flexa' certified, meaning our entire employee experience is anchored around flexibility and autonomy.

While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply.