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Senior Desktop Engineer



Stamford, CT, USA
Posted on Wednesday, June 19, 2024

Grayscale Investments is the world’s largest digital currency asset manager. Through its family of investment products, Grayscale provides access and exposure to the digital currency asset class in the form of a traditional security without the challenges of buying, storing, and safekeeping digital currencies directly. With a proven track record and unrivaled experience, Grayscale’s products operate within existing regulatory frameworks, creating secure and compliant exposure for investors.

Position Summary:

Grayscale Investments is currently looking for an experienced Senior Desktop Engineer to join our dynamic team. In this role you will be providing top tier service to Leadership Team Members as well as all users onsite and remote in the company. Working closely with the IT Director you will be providing on going infrastructure maintenance and expansion to all end user related infrastructure as the company continues to grow.


  • Provide top tier service to end users and Leadership Team
  • Excellent troubleshooting knowledge of enterprise applications
  • Excellent written and verbal communications to End-Users.
  • Excellent training capabilities for end-users on technologies provided to users.
  • Demonstrated experience with windows Client and Server operating systems
  • Demonstrated experience in packaging, software management and patching of windows OS and third-party applications
  • Provide support and administration of Active Directory and Office 365 products in a hybrid environment.
  • Security first mindset and experience working in regulated environments
  • Working knowledge of common services and protocols such as DNS, IPSec, SSL/TLS.
  • Documentation of guides and processes for end users and for helpdesk team
  • Work on implementation and maintenance of windows autopilot
  • Provide recommendations on how to improve workstation delivery and life cycling of hardware


  • Minimum of 5 years Desktop Support Experience
  • Minimum of 5 years of experience with Windows Active Directory and Office365 Products
  • Highly organized and self-motivated, with an ability to work both independently and on a fast-paced team
  • Bachelor’s Degree or equivalent experience
  • Ability to work in an agile environment
  • Excellent written and verbal communication
  • Problem-solving and critical-thinking skills
  • Up-to-date knowledge of latest IT developments

Nice to have:

  • Experience working in a regulated industry and/or Financial Services
  • Working knowledge of linux operating systems
  • Experience with scripting languages such as powershell, bash, python
  • Experience with declarative languages such as ansible, terraform or similar technologies
  • Working knowledge of security products such as Crowdstrike, Netskope or similar
  • Experience with Identity and Access Management platforms like Okta, Auth0

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.