About Figure

Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.

Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.

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About the Role

This position is responsible for portfolio oversight on real estate, unsecured, and non-traditional loan performance, which includes servicer management, delinquency, bankruptcy, loss mitigation, and foreclosure. This role also partners with the Capital Markets team to support the needs of our investors. The incumbent manages staff and strategically aligns staff assignments to minimize risk and ensure expected portfolio recoveries. The incumbent is responsible for ensuring compliance with all Figure, state, investor and federal guidelines and regulations. The incumbent is responsible for refining processes and documenting procedures to ensure adherence to changing requirements.

What You’ll Do

• Responsible for direct oversight and performance of $200M+ in assets strategically placed with multiple subservicers
• Ensure compliance with existing subservicers and/or source new partners through new initiatives as required
• Fiscal responsibility for decisions on default related activities to ensure maximum recoveries minimizing loss
• Prepares and leads performance presentations for both internal and external stakeholders
• Monitor and enhance daily reports from subservicer to ensure timelines are met as well as identify outliers and work to resolve the issues
• Maintain detailed records of high priority loan segments and be able to provide regular updates in a routine cadence as well as in one-off situations
• Provide routine feedback on roll rates, call calibrations, and issues management
• Partner with third party risk in evaluation of vendors and subservicer on quarterly scorecard
• Conduct routine meetings with subservicer to perform account reviews, call calibrations and review performance decks and trends
• Communicate with investor partners on seriously delinquent loans and co-host meetings between subservicer and investor clients
• Partner with various lines of business to help resolve complex matters in a timely manner
• Reconcile transfer reports for data inaccuracies and discrepancies
• Be able to review legal contracts and understand delegation of authority to ensure compliance with the parameters of the agreement
• Create and maintain job aids and working guides
• Suggest and implement alternative outreach strategies for unengaged and non-performing customers
• Conduct on-site due diligence and performance reviews of subservicer partner and vendors on a regular basis
• Engage in respectful interactions, behaviors, and attitudes that foster the Figure culture and support everyone is doing their best work
• Lead through change in a rapidly growing/fast-paced environment

What We Look For

• 5-7 years of mortgage related portfolio or asset management experience
• 1+ years of default mortgage experience
• Direct investor management experience preferred
• Working knowledge of bankruptcy terminology and requirements
• Advanced knowledge on title theory, standing and lien enforceability
• Good understanding of determining recoverability based on several loan attributes and external factors
• Ability to clearly and confidently communicate with senior leaders, external business partners and peers within Figure
• Bring a positive energy and willingness to tackle new tasks, policies and methodologies
• Ensure policies are compliant and provide the ability to document policy adherence as well as identify outliers via illogical and/or control reporting
• Ability to navigate data and complex reporting to identify trends and outliers. Ability to request reporting and analyze and report on results
• Possess the ability to effectively and transparently provide real time feedback and document performance issues with external partners
• Ability to handle escalated issues with a confident and knowledgeable approach and provide a resolution quickly and efficiently
• Ability to lead by example
• Proven success in critical thinking, problem solving, and process improvement
• Must be highly organized and able to manage multiple tasks and duties efficiently
• Ability to travel as needed with overnight stays, up to 20%

Benefits and Perks

• Competitive salary and growth opportunities
• Company quarterly performance based bonus
• Equity stock options package
• Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
• Employer funded life and disability insurance coverage
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Up to 12 weeks paid family leave
• In office, remote, and hybrid work location options
• Home office and technology stipend for those working outside of a traditional office more than 75% of the time
• Flexible time-off plan to empower employees to take the time off that they want and need
• Continuing education reimbursement
• Routine Team swag deliveries!

Our salary range is $97,680 - $110,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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