About Figure

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.

In six years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!

Wealthfront Career-Launching Company

Figure Series D Announcement

About the Role

We’re seeking candidates for the Licensed Sales Associate to join our dynamic Operations team! In this pivotal role, you will contribute significantly to developing Figure’s innovative, multi-faceted lending business. We are not just another lender; we are revolutionizing the financial services industry with our cutting-edge technology. The Licensed CSC Support Specialist will engage with customers, educate them on financing options and loan products, and ensure a seamless and positive experience for all members, helping us drive exceptional results and customer satisfaction. This position is integral to our innovation and remediation team.

What You’ll Do

• Participate in inbound and outbound call marketing campaigns through cold-calling and funnel nurture initiatives. Inform prospective and existing customers of Figure products, rates, policies, general underwriting requirements, and loan procedures
• Have exceptional attention to detail and the ability to clearly, confidently, and compassionately communicate with consumers as you remediate loan issues
• Ensure effective communication and support focusing on driving loan conversions
• Handle customer inquiries regarding their application via omni-channel communication and process applications with exceptional customer service
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
• Achieve established company-wide and individual performance goals
• Successfully complete Figure training and licensing programs on schedule
• Supporting the testing and implementation of new and innovative lending products, projects, and company initiatives
• Assist in the development of processes that support testing implementation.
• Ability to work evening and weekend hours as required
• Ability to meet licensing timelines and pass required testing on Figure schedule.
• Assist CSC operations in managing SVLs as required
• Selected candidates MUST pass all licensing requirements within the specified timelines as a continuation condition for this role

What We Look For

• BA/BS from an accredited university (preferred)
• 3+ years in a sales or customer-facing role
• Current or recent proven success in mortgage or HELOC-based performance/compensation-based sales
• Comfort in working in a fast-paced omni-channel environment with a significant percentage of time spent in voice channels
• Driven by metrics and sales success
• Current Mortgage Loan Originator licenses preferred or ability to obtain all NMLS federal and state Licenses within (2) months of hire
• Ability to obtain state-specific mortgage loan originator licenses in all states within the US within the timeline
• Flexibility and adaptability to ongoing refinements in process and structure
• Confident, friendly, and compassionate communication skills
• Process-driven organizational and sales skills

We offer a competitive hourly rate ranging from $25 - $32 per hour, plus a 15% monthly performance-based bonus. Additional incentives include a one-time bonus upon successful completion of the Federal MLO license, as well as an annual bonus for obtaining and maintaining licensure in all 50 states. Compensation structures, including hourly rates and bonuses, may be adjusted based on individual experience, location, or evolving business needs.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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