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Team Manager



Reno, NV, USA
Posted on Wednesday, May 15, 2024

About Figure

Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.

Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.

FastCo Most Innovative Companies

Forbes Top 50 Blockchain Companies

About the Role

We are seeking a dynamic, results-driven, and customer service-oriented Post-Close Team Manager to lead the post-close operations associates. As a Team Manager, you will oversee daily operations and team leadership, including monitoring key performance metrics, providing coaching and training to improve team member skills, and handling escalated issues to ensure timely resolution.

This role requires strong leadership skills, excellent communication abilities, and a passion for driving team and department success.

What You’ll Do

  • Team Management: Provide strong day-to-day leadership to your team, fostering a positive and collaborative work environment. Set clear expectations, motivate team members, and promote professional development.
  • Performance Improvement: Oversee team performance closely, ensuring key metrics, productivity, efficiency, and quality standards are met. Provide regular feedback, coaching, and performance evaluations to drive continuous improvement.
  • Coaching and Development: Keep the team up-to-date on product knowledge, best practices, and company policies to enhance their skills and performance. Provide clear expectations and follow up on all role expectations.
  • Quality Assurance: Create and maintain quality assurance processes to ensure interactions are handled with professionalism and accuracy.
  • Workforce Management: Oversee the day-to-day operations of the Post Close team, ensuring team members are empowered. Coordinate with Business Support Teams as needed to meet service level agreements (SLAs).
  • Compliance and Policy Adherence: Ensure team adherence to Figure’s policies, processes, and standards.
  • Team Member Supervision: Manage and process administrative tasks related to employees, such as performance reviews, disciplinary actions, and leave requests.
  • Communication and Coordination: Serve as a liaison between the Post Close team and other departments such as HR and IT to address any employee concerns.

What We Look For

  • BA/BS from an accredited university (preferred).
  • 1+ years of experience in a mortgage or financial services role.
  • 1+ years of experience in a supervisory or team leadership role, ideally from the mortgage or financial services.
  • An experienced leader who fosters a value-based culture with respectful interactions, behaviors, and attitudes.
  • Previous experience in tech support, mortgage, financial services, or banking.
  • Excellent problem-solving skills and ability to find innovative solutions to complex issues.
  • Ability to successfully thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Confident, friendly, and compassionate communication skills, with the ability to effectively communicate with team members and the leadership team.
  • A quick and flexible learning style with the ability to navigate new technology platforms.

Benefits To You

  • Competitive salary and growth opportunities
  • Company quarterly performance based bonus
  • Equity stock options package
  • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
  • Employer funded life and disability insurance coverage
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement
  • Routine Team swag deliveries!

For CO, NY, CA and WA residents, the salary range for this position is $70,400 - $75,000/year with a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.