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Technical Support Specialist



IT, Customer Service
Charlotte, NC, USA
Posted on Tuesday, May 14, 2024

About Figure
Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.
FastCo Most Innovative Companies
Forbes Top 50 Blockchain Companies

About the Role

We’re looking for a Technical Support Specialist to join our rapidly growing team! As our Technical Support Specialist, you’ll deliver world-class technology support to everyone at Figure as part of a supportive team with a focus on exceptional service. You will provide technical support in person, over the phone, Slack and email for computer software, hardware and network issues in order to maintain the smooth business operations.

What You’ll Do

  • Perform research and troubleshoot issues related to software, laptops, and phones Complete set-ups for new hires and desk moves.
  • Training end users on new technology and assisting with deployment
  • Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction.
  • Support in-office desktop users in-office

What We Look For

  • 3+ years of technical support experience
  • BA in Information Systems or Computer Science preferred
  • Ability to work in office 5 days a week, on a rotating nights and weekends schedule.
  • Experience troubleshooting common Microsoft- and Apple-platform software; troubleshooting iOS and Android mobile devices
  • Strong problem solver who takes ownership over resolution
  • Ability to prioritize work with minimal supervision
  • Friendly, concise, and professional communication
  • Ability to thrive in a fast-paced startup environment
  • Flexible schedule (possible evenings, weekends, on-call, or overtime)

Benefits and Perks

  • Competitive salary and growth opportunities
  • Company quarterly performance based bonus
  • Equity stock options package
  • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
  • Employer funded life and disability insurance coverage
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Up to 12 weeks paid family leave
  • In office, remote, and hybrid work location options
  • Home office and technology stipend for those working outside of a traditional office more than 75% of the time
  • Flexible time-off plan to empower employees to take the time off that they want and need
  • Continuing education reimbursement
  • Routine Team swag deliveries!

For CO, NY, CA and WA residents, the salary range for this position is $44,000 to $55,000/year with a 25% Bonus Target and Equity. Actual compensation may vary based on individual candidate experience and location.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.