Operations Analyst
Elliptic
IT, Operations
London, UK
Posted on Sep 17, 2024
Do you want to help our Operations team supercharge our growth? Do you want to learn about the future of finance?
The impact you will have:
Automation starts with good data. Elliptic prides itself on enabling our customers to be at the cutting-edge of financial crime risk management and our internal processes need to be the same.
You’ll be part of an Operations team building the foundations to automation and improve for the next phase of Elliptic’s growth. Working closely with stakeholders in Go-to-market operations and Business Intelligence you will help keep the data in order, undertake analysis and implement new processes as Elliptic enters its next phase of growth.
You will also enable more efficiency across the business, be it supporting on ad hoc analyses or helping teams build automations you’ll be an integral part of Elliptic’s scaling journey.
- Department
- Operations
- Employment Type
- Full Time
- Location
- London, UK
- Workplace type
- Hybrid
Key Responsibilities
What you will do:
- Support company wide scaling journey by optimising commercial processes
- Support Revenue and Marketing Operations teams to identify, triage and strengthen processes throughout the customer lifecycle;
- Supporting commercial reporting processes from data enrichment, preparation and trend analysis; gathering the insight commercial leaders to make decisions; and
- Closely liaise with the Growth Product Manager to ensure customer facing processes are integrated with wider business operations.
- Work with Global Ops Lead to analyse market trends and input into strategic direction
- Enable more pricing agility through continuous review of pricing trends by product and region;
- Analyse end to end customer journeys for businesses fitting Elliptic’s Ideal Customer Profile to identify areas for optimisation.
- Integrating operational tools and supporting automation around the business
- Review existing commercial integrations to ensure continuity of data, resolve discrepancies and amending processes to ensure consistency;
- Monitor adoption and work with champions across the business to enable better use of tools.
- Reduce inefficiency across the business by supporting teams to build automations of repetitive tasks.
Skills, Knowledge and Expertise
You will be a great fit here if you:
- Strong critical and analytical thinking skills;
- Have great attention to detail;
- Self-starter that can identify work that has the most impact and prioritise accordingly;
- Effective time and project management; and
- Exceptional communication and coordination skills, experience working with stakeholders across the organisation.
Our ideal candidate has:
- Prior experience (4 years) in a high growth start-up or SaaS business in an analyst or operational role;
- Solid understanding of the SaaS commercial model;
- Experience working with CRMs (such as Hubspot) and revenue teams;
- A technical background with proficiency doing data analysis with SQL or Python;
- Confident co-designing and building dashboards, experience with tools such as QuickSight, Tableau or Power BI; and
- Comfortable using a variety of technologies including GPT enabled tools.
Bonus Points for:
- Experience building automations no-code solutions such as Zapier
- An interest in crypto.
Benefits
> How we work:
- Hybrid working and the option to work from almost anywhere for up to 90 days per year
- £500 Remote working budget to set up your home office space
> Learning & Development:
- $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development
> Vacation/ Leave:
- Holidays: 25 days of annual leave + bank holidays
- An extra day for your birthday
- Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.
> Benefits:
- Private Health Insurance - we use Vitality!
- Full access to Spill Mental Health Support
- Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries
- £100 cryptocurrency for you!
- Cycle to Work Scheme
About Elliptic
At Elliptic, we believe cryptocurrency will play a huge role in the future of value transfer, and we care deeply about helping to build this future. As digital assets and cryptocurrency become more widely adopted, our products are essential to ensure cryptocurrency is safe and accessible to all.
Elliptic’s blockchain analytics solutions help prevent financial crime and allow cryptocurrencies to be used for good. The company is the global leader in detecting, preventing, and pursuing criminal activity in cryptocurrencies. Our products are used by some of the world’s most highly regulated banks and financial institutions, leading cryptocurrency exchanges, and government agencies to screen over $1 billion of transactions every single week.
The company has offices in London (Global HQ), New York City, and Singapore.. We are backed by leading institutions including Evolution Equity Partners, SoftBank, SBI Group, Albion VC, Octopus Ventures, SignalFire, Wells Fargo, JP Morgan, Paladin Capital, Santander InnoVentures, and Digital Currency Group.
To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and in every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn everyday. We encourage new ideas and learning, whether that’s through collaboration, our curiosity sessions, or utilising your professional development budget - the team’s personal growth is key to our success.
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