Customer Success Manager
Dune Analytics
Location
Europe and US based
Employment Type
Full time
Location Type
Remote
Department
GTM
About Dune
Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~60 employees, working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more.
We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate, reward and empower a new generation of onchain analysts aka Wizards 🧙♀️
If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains.
Learn more about us:
About the Role
We’re hiring a Customer Success Manager to own and grow a portfolio of Dune’s customers, supporting our most important growth initiative over the coming years.
Customer Success at Dune spans two functions:
Technical support (reactive troubleshooting and ticketing)
Commercial customer success (proactive retention, expansion, and value realization)
This role sits firmly in the commercial Customer Success function.
You’ll own a book of enterprise customers, with responsibility for retention, expansion, and long-term success. You’ll work proactively with customers using Dune’s onchain data products—helping them extract value from complex datasets, align Dune to their business goals, and expand usage over time.
This is a quota-carrying role, measured primarily on net dollar retention and expansion, and requires strong technical curiosity, commercial acumen, and the ability to work with sophisticated, data-driven teams.
In this role, you will:
Own a book of enterprise customers, acting as their primary point of contact post-sale.
Drive renewals, retention, and expansion across Dune’s onchain data products.
Proactively manage customer relationships, ensuring customers realize value well ahead of renewal cycles.
Partner with customers on complex data use cases, helping them understand and operationalize onchain data.
Identify upsell and expansion opportunities across multiple data products.
Collaborate closely with Sales to ensure smooth handoffs and aligned account strategies.
Work with Support and Engineering to resolve technical issues, while keeping the customer experience front and center.
Build strong feedback loops with Product, sharing insights on customer needs, gaps, and emerging use cases.
Track customer health, usage, and commercial risk using internal tooling and CRM.
Help define and improve Customer Success processes as the team scales.
Key success metrics in the first 6 months:
Strong retention across your customer portfolio.
Clear expansion pipeline within existing accounts.
High customer engagement and product adoption.
Positive customer feedback and referenceability.
High-quality, actionable feedback delivered to Product and Sales.
You might be a great fit for this role if you:
Have 3–6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS.
Have supported or sold technical or data products to sophisticated customers.
Are comfortable working with complex solutions rather than simple, transactional products.
Have experience owning commercial outcomes such as renewals, upsells, and net dollar retention.
Can engage confidently with technical stakeholders (data teams, engineers, analysts).
Have experience working with companies similar to those targeted by Dune’s sales team (data-driven, crypto-native, or financial/tech-forward organizations).
Have familiarity with crypto, blockchain, or financial data—or can demonstrate exceptional ability to learn quickly.
Are proactive, structured, and comfortable operating in a fast-moving startup environment.
Noteworthy
This is a proactive, commercial Customer Success role, not a reactive support position.
Technical curiosity and customer empathy are critical.
Crypto experience is strongly preferred, though exceptional candidates from adjacent domains will be considered.
Perks & Benefits
A competitive salary and equity package 🚀. Both salary and equity is top 25% of companies in the space
Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window
5 weeks PTO + local public holidays (that can be swapped to suit you) 🏖
A fully remote-first approach 🧑💻 within a distributed team with flexible working hours; you structure your own day
Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings!
Good health is important, so we offer private medical insurance, dental & vision as standard 🩺
We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule
Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷).
On top of this 👆each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days.
An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk.
Work with some of the best people you’ll ever get to meet!
And of course, you get some awesome Dune swag! ✌️😎
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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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