Who we are

In November 2020 in Côte d'Ivoire, and then in December 2023 in Senegal, we introduced a groundbreaking financial super app, offering a comprehensive suite of services encompassing online and offline payments, peer-to-peer transactions, fund transfers, and savings and budgeting tools.

As of today, we have empowered thousands of users to seamlessly perform these financial activities, and our rapid growth continues unabated. Our overarching objective is to forge the next generation of digital financial solutions in Francophone Africa, a region where fewer than 25% of the population currently has access to traditional banking services.

The financial landscape of this region is undergoing a profound transformation, with millions of individuals shifting from basic financial transactions (mobile money) to more sophisticated financial management. Djamo is uniquely positioned to emerge as the premier choice for meeting these evolving financial needs.

We are proud to have garnered support from world-renowned investors, including Y Combinator, Partech, Kima, and Norskeen, which underscores our potential and commitment to reshaping the financial services landscape in Africa.

To support the launch and growth of our activities in Djamo Entities, we are looking for an Office and Procurement Manager.

Your Role

Reporting to the Head of People, the Office & Procurement Manager is responsible for overseeing office operations, facilities management, procurement activities, and administrative services across all Djamo entities and offices in Côte d'Ivoire and Senegal.

The role ensures that our teams operate in safe, efficient, compliant, and cost-effective environments while delivering an exceptional employee experience. The Office & Procurement Manager owns office budgets, vendor relationships, purchasing processes, facilities operations, and executive support activities.

The position manages a distributed team of Office Assistants and acts as a strategic business partner to Finance, Legal, IT, Security, and People teams.

Scope

• 5 Djamo entities
• 4 office locations across Côte d'Ivoire and Senegal
• Management of office operating budgets
• Procurement and vendor management
• Management of 2 Office Assistants (CI & SN)

Your responsibilities include :

Office Operations & Facilities Management

• Ensure the smooth operation of all Djamo offices across Côte d'Ivoire and Senegal.
• Develop and maintain workplace standards that promote safety, efficiency, compliance, and employee wellbeing.
• Oversee maintenance, repairs, cleaning, security, utilities, catering, and facility-related services.
• Manage office expansion, relocation, renovation, and workspace optimization projects.
• Ensure compliance with workplace safety, security, PCI-DSS, and company standards.
• Act as the primary point of contact for facility-related incidents and business continuity matters.

Procurement & Vendor Management

• Own and continuously improve Djamo's procurement processes and controls.
• Source, evaluate, negotiate, and manage relationships with suppliers and service providers.
• Lead contract negotiations to optimize pricing, service quality, and business terms.
• Monitor vendor performance through service-level agreements and regular reviews.
• Ensure procurement activities comply with internal controls and approval processes.
• Identify opportunities for cost reduction and operational efficiencies without compromising quality.
• Maintain an approved vendor database and procurement documentation.

Budget Management & Cost Control

• Prepare and manage annual office and facilities budgets across all Djamo entities.
• Monitor budget utilization and forecast future expenditures.
• Produce monthly budget variance analyses and cost optimization recommendations.
• Ensure all office-related invoices, purchase orders, and payments are processed accurately and on time.
• Partner with Finance to improve financial visibility and spending controls.
• Drive initiatives aimed at reducing operational costs while improving service quality.

Team Leadership

• Manage, coach, and develop Office Assistants in Côte d'Ivoire and Senegal.
• Establish clear goals, priorities, and performance expectations.
• Build scalable office management processes that can support Djamo's continued growth.
• Foster a culture of accountability, service excellence, and continuous improvement.

Executive & Administrative Support

• Coordinate executive travel, accommodations, logistics, and expense management.
• Support senior leadership with scheduling, visitor coordination, and administrative requests.
• Organize company meetings, executive visits, board-related logistics, and special events.
• Prepare presentations, reports, communications, and administrative documentation when required.
• Employee Experience & Workplace Culture
• Partner with People and the Social Committee to organize company events, celebrations, wellness initiatives, and employee engagement activities.
• Ensure new hires experience a smooth and welcoming onboarding process.
• Continuously improve workplace services and employee satisfaction across all offices.

Reporting & Governance

• Produce regular reporting on procurement activities, vendor performance, office expenditures, facilities operations, and workplace metrics.
• Maintain accurate records of contracts, leases, service agreements, and procurement activities.
• Support audits and compliance reviews related to facilities, procurement, and workplace operations.
• Any other related activities.

Your profile

• Bachelor's degree in Business Administration, Supply Chain, Procurement, Operations Management, Hospitality Management, or a related field.
• 5+ years of experience in office management, procurement, facilities management, workplace operations, or administrative leadership.
• Previous experience managing budgets and vendor negotiations.
• Experience managing multiple locations and cross-border operations is highly desirable.
• Demonstrated people management experience.
• Strong analytical and financial acumen.
• Excellent negotiation and contract management skills.
• Strong project management and organizational abilities.
• Ability to manage multiple priorities in a fast-growing environment.
• Excellent written and verbal communication skills in French.
• Professional working proficiency in English.
• Proficiency with Google Workspace, Excel, procurement systems, and budgeting tools.
• Success Metrics
  • Office budget adherence and savings achieved
  • Vendor performance and SLA compliance
  • Procurement cycle time
  • Employee workplace satisfaction
  • Facilities uptime and incident resolution
  • Timely payment of vendors and suppliers
  • Audit and compliance performance
  • Team engagement and development

Why Work at Djamo?

At Djamo, you help build the financial infrastructure for the next generation of users in Africa. We operate in a market that is still being shaped, where much remains to be built: access to money, savings, credit, and wealth creation.

Why Join Us?

Real and Measurable Impact

Your work directly influences how millions of people access and use financial services every day.

High Ownership and Autonomy

We trust our teams. You will be empowered to own your work, make decisions, and deliver meaningful results with the autonomy needed to succeed.

A Complex and Fast-Growing Environment

Fintech in Africa is challenging and exciting. You will work on real-world problems involving payments, lending, risk management, and infrastructure within a rapidly growing company.

High Standards, Low Politics

We value performance, transparency, accountability, and direct feedback. Our goal is simple: execute, improve, and build together.

Genuine Growth Opportunities

As Djamo grows, so do your opportunities. We promote and invest in people who consistently deliver results and raise the bar for those around them.

Diversity, Inclusion, and Equal Opportunity

We review every application fairly and respectfully. Djamo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.

Don't meet every requirement, or think you bring unique skills we haven't considered yet? Apply anyway. We are always looking for exceptional talent at every level.

Contract Types

• Permanent Contract (CDI)

Work Locations

• Abidjan, Côte d'Ivoire

Industry

• Mobile Financial Services