At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Head of Operations will be responsible for designing, implementing and overseeing the business operations utilised for the day-to-day functioning of Coinbase in Luxembourg (“CBLU”). The individual identified for this role will be required to have experience overseeing operations, including outsourcing, as well as the work of senior management and expansion plans that may develop as CBLU’s operations grow.

What you’ll be doing (ie. job duties):

Oversee CBLU’s operational function and processes, .ensure the smooth running of the business
Continue to develop and manage the firm’s Outsourcing framework.
Work closely with Legal, Compliance and Risk on major regulatory/policy efforts
Ensure that CBLU operates in full compliance with applicable local regulatory requirements including but not limited to outsourcing, AML, CPC, etc.
Help to lead the building of a robust operations resilience framework and the implementation of DORA.
Drive more efficient execution across EEA e-money and crypto operations
Provide cross-border/pan European support.
Develop meaningful and insightful MIS to support day-to-day oversight and data driven decision making.
Scan for current trends, competitors and developments in the market to identify new or emerging risks and opportunities.
Establish strong working relationships with Product, Engineering, Business Operations and Design counterparts to support products growth in EEA.

What we look for in you (ie. job requirements):

Proven track record in operations and/or operational oversight, including policies and procedures development and monitoring day-to-day activities
Passion to be outstanding in everything you do
Good understanding of how the various functions of a regulated financial services business operate (e.g. Compliance, Finance, Risk, Treasury, Audit, Outsourcing)
Process orientated
Clear verbal and written communicator
Ability to have impact and influence with senior, peer & junior colleagues both regionally and globally
Proven judgment to assess risk impact & address or escalate accordingly
Happy to roll up sleeves
Able to work in a fast-paced environment with strong prioritisation skills
Experience building and maintaining strong relationships with regulators

Nice to haves:

Previous experience working in a multinational / US-headquartered business
Experience with retail-oriented payments, trading, or brokerage platforms
Previous work experience or personal interest in crypto/blockchain space

PID: P65277

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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