About Us

Reimagine access. Reimagine ownership. Build the future with Cinch.

Cinch is Southeast Asia's leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximise reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we're building an environment where ambitious people can do the best work of their careers.

The Role

We're hiring an IT Manager to lead Cinch's workplace technology, endpoint security, and IT compliance operations across our Singapore headquarters and regional markets. This is a high-ownership role at the centre of how Cinch works day-to-day — from how laptops get provisioned and SaaS access is granted, to how we maintain a strong security posture and uphold our compliance commitments across operating markets.

You'll own the systems and processes that keep our people productive and our company secure: managing our identity and device management platform, administering our core SaaS and collaboration stack, running our IT helpdesk, and operating the controls that underpin our information security and compliance programme.

This role suits someone who combines strong technical depth in identity, endpoint, and SaaS administration with the pragmatism and ownership mindset of an early-stage operator.

Key Responsibilities

Workplace IT & SaaS Administration

• Own administration of Cinch's core workplace and identity platforms, including our MDM, SSO, and directory services; corporate productivity and collaboration suite; and the broader SaaS stack used by Cinch day-to-day
• Manage SaaS lifecycle end-to-end: licence provisioning, SSO integration, periodic access reviews, vendor renewals, and cost optimisation
• Evaluate, procure, and implement new IT and workplace tools that improve operational efficiency
• Own the IT runbook for new market launches and office expansions: what gets set up, in what order, by whom
  
  

Endpoint & Identity Management

• Administer and scale Cinch's MDM platform across our corporate Mac and Windows fleet, plus operational Android/iOS devices across markets
• Define and enforce endpoint security policies, configuration profiles, and compliance baselines aligned with recognised information security frameworks (e.g. SOC 2, ISO 27001)
• Own identity and access management — including SSO configuration, role-based access controls, MFA enforcement, and joiner/mover/leaver workflows
• Run device provisioning, enrolment, and decommissioning in line with Cinch's circular device lifecycle model
• Maintain real-time fleet visibility, compliance reporting, and remote remediation capability across all markets
  
  

IT Security & Compliance

• Act as the IT control owner for Cinch's information security and compliance programme, operating controls and maintaining audit-ready evidence across recognised frameworks (e.g. SOC 2, ISO 27001)
• Maintain and continuously improve IT security policies covering access management, endpoint security, data protection, and acceptable use
• Run periodic access reviews, vulnerability management cycles, and IT risk assessments
• Partner with security and engineering leadership on incident response for IT and workplace-related events
• Ensure ongoing alignment with relevant data privacy requirements (e.g. PDPA Singapore) across operating markets relevant data security and privacy requirements across operating markets
  
  

Helpdesk & End-User Support

• Own Cinch's IT helpdesk — set up the ticketing workflow, define SLAs, and triage requests from across teams and markets
• Serve as the escalation point for hardware, software, access, and connectivity issues; resolve efficiently with minimal disruption to operations
• Build and maintain clear IT documentation, SOPs, and a self-service knowledge base to reduce repeat tickets and empower Cinchers to self-resolve common issues
• Identify recurring pain points and ship automations or process changes that eliminate them at the root
  
  

Vendor & Asset Management

• Manage relationships with IT vendors, service providers, and hardware suppliers
• Maintain an accurate and up-to-date IT asset register across all markets
• Oversee procurement, lifecycle tracking, and responsible disposal of IT equipment in line with Cinch's sustainability values
  
  

Regional & Cross-Functional Collaboration

• Partner with Operations, Product, and Business teams to support technology needs as Cinch expands into new markets
• Contribute to IT planning and budgeting in line with business priorities
• Collaborate with Product and Engineering teams on internal tooling integrations and system requirements
  
  

Requirements

• 5–8 years of IT experience, with at least 2 years in a management or senior individual contributor capacity
• Proven experience managing MDM platforms (e.g. Jamf, Microsoft Intune, Kandji, Knox Suite, JumpCloud or equivalent)
• Demonstrable experience as a control owner for SOC 2 and/or ISO 27001 audits, with hands-on use of compliance automation platforms (e.g. Vanta, Drata, or equivalent)
• Expert-level Google Workspace administration and strong command of modern SaaS administration patterns (SSO, SCIM, role-based access)
• Strong troubleshooting skills across macOS and Windows endpoints, networking, and SaaS applications
• Track record of operating IT in a lean, fast-moving environment — startup or high-growth experience strongly preferred
• Excellent communication skills and a collaborative approach to working with non-technical stakeholders
• Regional exposure across Southeast Asia markets is an advantage