The Chainalysis Global Services Team drives education and mastery of cryptocurrency technology and Chainalysis products throughout the ecosystem. Our team can command a room, build engaging content, and speak to every level of expertise. We know how our products are used in the real-world and help our customers become experts too.

The Global Services Coordinator will play a crucial role in providing essential administrative support for our training programs and investigative services. This position will ensure the efficient delivery of high-quality training and investigative support services to our customers and partners, fostering a collaborative environment that drives continuous improvement and excellence.

In this role, you’ll:

• Oversee the daily operations of Global Services training and investigation activities, ensuring flawless execution and delivery

• Support the development and implementation of operational processes and playbooks to maximise efficiency and effectiveness

• Coordinate with Global Services Team colleagues to ensure resources and materials are readily available for training sessions and investigative projects

• Assist in managing scheduling, logistics, and administration for training programs, workshops, and webinars

• Act as the primary point of contact within Global Services for customers and partners seeking training and investigative support

• Monitor and track training attendance, completion rates, and other key metrics to evaluate effectiveness

• Analyze help desk tickets to identify trends and recurring issues, providing insightful reports to management for proactive resolution and continuous improvement

We’re looking for candidates who have:

• Experience/Interest in Business Operations, with some understanding of process management ideally in a start-up or rapid growth environment

• Project Management Experience, especially in managing multiple high-priority projects, maintaining organized tracking and proactive issue escalation

• A Collaborative Approach: a demonstrated ability to collaborate cross-functionally to deliver initiatives, fostering strong relationships with diverse groups to achieve outstanding outcomes.

• Critical Thinking and Adaptability: an ability to critically analyze business processes and thrive in dynamic, rapidly evolving industries.

• Effective Communication Skills: show impeccable business and technical communication skills, enabling effective interaction with global team members and customers

Nice to have experience:

• Experience in Learning & Development

• Proficiency in Salesforce, Tableau, and Zendesk

Interest in Industry and Technology: Curiosity and willingness to learn about cryptocurrency, cybersecurity, economics, and related subjects. Openness to stepping out of your comfort zone to grasp industry trends and innovative solutions

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.