As the Billing and Collections Manager, you will be responsible for managing the overall billing, collections processes, and team. You’ll communicate with sales, legal, accounting, FP&A, and customers to resolve any issues and ensure correct billing and the collection of AR month to month. You are comfortable in a high-growth, fast-paced environment with shifting demands and effectively prioritize competing deliverables. You are willing to dive into the details to develop simple operational solutions for unique billing and collections scenarios and are able to pull yourself out of the details to summarize and communicate to leadership.

In this role, you’ll:

• Plan, organize, lead the billing/collections operations team , including implementing strategic direction, development and mentoring

• Own the AR aging and ensure achievement of collection targets or effectively communicate delays

• Ensure that customers are billed timely and accurately

• Mature all of our processes, with a focus on government billings and collections, overall ticketing and responsiveness, and non payment churn

• Ensure the accuracy of billing reports by developing a comprehensive understanding of current practices and use the information to lead productivity and accuracy of billing

• Develop understanding of the current cash application and cash collection processes and make recommendations to streamline processes, build efficiencies and add controls

• Manage the cash forecasting function to ensure we are able to accurately forecast collections monthly

• Assist in preparing reporting used for month-end close/revenue recognition purposes

• Maintain an active line of communication with the team for transparency and to manage timelines of deliverables

• Maintain strong internal (including cross functional) and external customer relationships to ensure the timely resolution of problems

We’re looking for candidates who have:

• Bachelor’s degree in accounting or finance

• 5+ years of combined billing, collection, and accounting experience

• Hands-on management experience is required

• Experience in building relationships with Public and Private Sector Customers

• Strong verbal and written communication skills and the ability to work collaboratively across teams

• Strong attention to detail

• Ability to work with high volume of transactions in a fast-paced environment while using multiple systems

• Ability to handle numerous priorities in a dynamic and growing environment

• Knowledge of ERP, billing, and collection systems

• Expert proficiency in Excel

Nice to have experience:

• Preferred systems skills in NetSuite, Floqast, Salesforce, and Tesorio

• Strong command of Google Suite products

• Experience with Government customers

This position is ineligible for visa sponsorship

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.