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Business Operations Manager

Caliza

Caliza

Operations
United States · Remote
Posted on Monday, May 20, 2024
Caliza is building the infrastructure to power stable finance for everyone.
Our mission is to empower everyone, regardless of their location or circumstances, to access instant and stable liquidity. Caliza enables everyone from startups to enterprises to offer real-time settlement and dollar accounts to their customers, creating opportunities for people to participate in developed economies and build wealth.
We are a global team with a global product and a global mission. We bring experience from Visa, Nubank, Mercado Livre, Goldman Sachs, Upstart, Silicon Valley Bank, Intuit, and Goldfinch.

Our Backers

Our mission is backed by top-tier VCs including Better Tomorrow Ventures, Abstract Ventures, Valor Capital, Quona Capital, as well as the founders of Rappi, Remesa Online, Azimo, Anchorage, Compound, Portal Labs, and many more!
About the Role
We’re looking for our first Operations Manager. This is a role with a high level of autonomy and responsibility. You will report to the Head of Legal and work closely with our team to provide support in a variety of key activities, including improvement of key processes, implementation of systems and structure, project management, execution of partner and client-related deliverables, supporting our Risk and Compliance programs, develop policies and procedures, reporting Compliance program performance and results to senior management, external 3rd party partners, and customers. You will also support our Sales team by assisting with customer due diligence requests. Finally, supporting the Finance team, overseeing our service providers, and conducting periodic risk assessments. As the day-to-day Caliza operations expert in a team of 1, you will be an essential member of our team enabling a compliant and safe customer experience.
Your Responsibilities
  • Operations: Manage our business operations activities by setting achievable short-term and long-term goals and act as a generalist in getting anything, and everything done to help the company grow; anticipate challenges, react promptly and calmly to necessary changes, and ease our growing pains.
  • Relationship Management: Manage partner and customer relationships to ensure timely completion of due diligence of all relevant matters and manage bank relationships, banking operations, and finance operations.
  • Compliance and Risk: Conduct risk assessments, document findings, and provide insights for resource allocation. Train new and existing team members in compliance with best practices. Additionally, review documentation for new end-user accounts, evaluate high-risk accounts, test automated and manual controls, and create and implement plans to enhance said controls.
  • Support: Provide post-customer go-live support in service of maximizing our customers’ experience with Caliza.
What You Will Need
  • Bachelor’s degree with 3-5 years of progressive experience in the financial services industry, including managing other professionals in a regulated environment
  • Direct Customer, Partner or Client-facing experience and a proven ability to engage, build, and nurture relationships with multiple stakeholders
  • Ability to thrive while working independently and critically apply a risk lens to all areas of work
  • Able to thrive at a startup, i.e., in a fast-paced environment with high levels of ambiguity, including experience bringing initiatives “from 0 to 1”
  • An excellent proactive communicator
Nice to Haves
  • Direct compliance and risk management experience or experience implementing processes based on regulations is a plus
  • Spanish and/or Portuguese language proficiency is a plus
What we offer
  • Competitive cash and equity compensation at a well-funded early-stage startup
  • Fully remote first with in-person international team offsite as North and South America
  • We care about your health & wellness — we offer medical, dental, vision, & life insurance, plus a monthly wellness stipend
  • We care about your goals — growth opportunities at the company and a flexible budget for professional development
  • Work-from-home stipend to optimize your setup