People Experience Manager
Bitso
Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
Your mission is to enhance the experience for our Bitsonauts journey. You will ensure that our support teams are equipped, engaged, and empowered to deliver exceptional service to our users. By focusing on external customer interactions, you will help cultivate a positive and seamless experience that drives customer loyalty and satisfaction.
Reports To
VP of People
Who You Are
- 7+ years of professional experience, including leading teams and managing complex processes.
- Demonstrates extensive experience and professional knowledge to resolve complex models, processes, and procedures.
- Provides creative and effective solutions to challenging issues.
- Understands the interrelationships between different disciplines and contributes to the development of new policies.
- Analyzes complex issues involving variable factors and determines methods for new assignments.
- Skilled in building and executing strategies that align with business objectives.
- Strong focus on data analytics to drive decision-making and process improvements.
- Experienced in fostering a positive culture, and driving employee engagement.
- Proven experience thriving in remote work environments.
- Ability to build and maintain networks with key stakeholders across different areas of expertise.
- Adapts communication style to convey messages that align with broader business goals.
- Frequently advises others on complex matters and ensures the team delivers on tactical business objectives.
What You Will Do
- Team leadership: Lead and take care of a dedicated team, creating development plans, providing guidance, and ensuring they have the tools and support needed to grow and succeed in their roles.
- People Experience Strategy: You’ll define and lead initiatives that influence the overall Bitsonaut experience, aligning it with our company’s values, objectives and strategy, making Bitso a place people are proud to work.
- Onboarding: Onboarding processes that set new Bitsonauts up for success from day one, helping them feel welcomed and empowered.
- Recognition programs: Recognition programs that highlight and celebrate achievements across the company, fostering a culture of appreciation and motivation.
- Special celebrations: milestones, anniversaries, and company-wide celebrations that enhance company culture and Bitsonaut satisfaction.
- Community building: Initiatives that strengthen our sense of community, both in our cities with the biggest number of Bitsonauts and remote environment, ensuring that all Bitsonauts feel connected.
- Remote work best practices: Development and continuous improvement of our remote work policies, helping our distributed teams work efficiently.
- Lifecycle focus: Beyond these examples, you’ll oversee the entire Bitsonaut life cycle, continuously looking for ways to enhance the Bitsonaut experience. You’ll collaborate closely with Communication and the People, with teams like rewards, growth and development, and people operations to make every touchpoint with Bitso feel straightforward and impactful, enabling our Bitsonauts to thrive and stay engaged.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
Who We Are
With over 8 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
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Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
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Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Volunteering days.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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