We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

As a Crypto Operations Analyst at Bitso, you will play a crucial role in administering, monitoring, and managing our global crypto payments operations. Your mission is to ensure an efficient, reliable operation that provides an exceptional user experience. You will collaborate with internal teams and external partners to maintain peak performance, drive continuous improvement, and prepare detailed reports for auditors and regulatory bodies. Upholding Bitso's core values of "Drive Change," "Be an Owner," and "Be Human," you will help shape the future of digital payments and contribute to our vision of financial freedom for everyone. Your dedication to innovation, ownership, and customer centricity will ensure that we continue to deliver exceptional service and operational excellence.

Reports To

Market Operation Senior Specialist

Who You Are

Execution-Oriented Professional: At least +2 years of experience in a related field, particularly payment systems, with a focus on crypto operations.
Highly Disciplined: Demonstrates a strong sense of urgency and discipline in performing daily processes and driving continuous improvement initiatives.
Customer-Centric: Dedicated to delivering THE BEST user experience.
Innovative Thinker: Constantly seeks innovative ideas to optimize operations and improve processes.
Process Improvement Enthusiast: Proven experience in evaluating and standardizing processes for efficiency, with the ability to bring and execute improvement suggestions to senior management.
Crypto Knowledgeable: Experience with crypto products and regulations is essential; familiarity with crypto payment systems is a plus.
Proficient in English: Excellent communication skills in English.

What You Will Do

The Payments team at Bitso drives the vision for payments. Working closely with product and engineering teams, you will help build the strategic and operational infrastructure required to support Bitso at scale across multiple geographies and products. We are looking for a Payments Operations Analyst who can make an immediate impact.

Streamline Payments Operations: Seek new optimization opportunities and streamline payment processes to enhance efficiency.
Incident Management: Lead communication and manage the involvement of internal and external teams during payment service incidents to ensure swift resolution.
Monitor and Manage Payment Services: Work closely with the Customer Support team to provide the best user experience and manage payment operations effectively.
Financial Operations: Ensure financial operations' smooth flow and availability, including daily reconciliations and problem-solving.
Payment Integrations: Participate in executing new payment integrations to support our accelerated growth.
Root Cause Analysis: Conduct in-depth root cause analysis and implement effective solutions for operational issues.
Daily Operational Processes: Perform daily operational processes such as reconciliations, internal controls, and data analysis to support strategic initiatives.
Prepare Reports: Prepare detailed reports for auditors and regulatory entities, ensuring compliance and accuracy.

Key Responsibilities

Efficient Operation Maintenance: Administer, monitor, and manage global crypto payments operations to ensure efficiency and availability.
User Experience Enhancement: Coordinate with internal teams and business partners to deliver an optimal user experience.
Continuous Improvement: Evaluate and standardize processes for efficiency, bringing actionable improvement plans to senior management and executing them effectively.
Collaboration: Work hand-in-hand with product, engineering, and customer support teams to scale operations and support Bitso’s growth.
Innovation: Continuously seek and implement innovative ideas to improve operational efficiency and effectiveness.
Reporting: Prepare detailed reports for auditors and regulatory bodies, ensuring compliance and accuracy.
Hard skills: Join us to drive the future of payments at Bitso, where your expertise in crypto operations and commitment to excellence will play a crucial role in our success.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

Who We Are

With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values:

Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Learn more about our culture and values.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso app.
Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
Volunteering days.
Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
This role is expected to work remotely.
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