We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

The Fraud Specialist is responsible for identifying risky behavior in Bitso users’ accounts, both retail and institutional. This role involves conducting investigations, monitoring suspicious transactions and analyzing users complaints related to fraud, all to safeguard Bitso’s reputation and protect its users.

In order to effectively perform this role, the fraud team members always stay up-to-date on the products and services Bitso offers its customers, which foster a valuable knowledge of the crypto and the traditional financial markets in Latin America.

Reports To

Fraud Operation manager

Who You Are

4+ years of experience in fraud investigations and/or operational fraud teams in banks or fintechs.
Ability to perform quick risk assessments and prioritize in atypical situations, such as fraud attacks.
Capacity to balance attention to detail, quality, and adherence to agreed SLAs based on the scenario
Fluency in both Spanish and English is mandatory
Experience working with institutional accounts is a must.
Experience communicating with stakeholders and cross functional teams to discuss investigation results and risk appetite.

What You Will Do

Identify suspicious behavior on Bitso users' accounts based on automatic alerts, user complaints or bank reports.
Investigate and report complex cases
Work together with other anti-fraud teams (analytics, process improvements and strategy) and company stakeholders to create and/or enhance fraud operational process of new fraud Modus Operandi

Who We Are

With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values:

Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Learn more about our culture and values.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso app.
Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
Volunteering days.
Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
This role is expected to work remotely.
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