We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

The purpose for this role is to detect, evaluate, improve, implement and measure processes in Customer Support and KYC areas, ensuring cross functional needs evaluation to achieve continuous improvements and efficiencies for customers and support agents.

Reports To

The Process Improvement and Implementation Manager.

Who You Are

Proven English fluency.
At least 2 years of experience in process improvement or a related role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proven ability to work collaboratively in a team environment.
Experience with process mapping and workflow analysis tools.
Knowledge of industry best practices in process improvement.
Currently living in Argentina or México.

What You Will Do

Process Analysis and Evaluation: Conduct thorough analyses of current business processes, identifying areas for improvement and optimization.
Data Collection and Analysis: Gather and analyze relevant data to identify trends, bottlenecks, and areas for improvement.
Cross-Area: Collaborate with cross-functional teams to develop and implement process improvement initiatives.
Continuous Improvement: Drive a culture of continuous improvement by recommending and implementing innovative and efficient solutions.
Performance Metrics: Develop and implement performance metrics to measure the success of process improvement initiatives.
Training and Development: Provide training and support to teams to ensure successful implementation and adoption of new processes.
Change Management: Effectively manage change by anticipating potential challenges, communicating changes, and addressing concerns proactively.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values:

Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Learn more about our culture and values.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso app.
Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
Volunteering days.
Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
This role is expected to work remotely.
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