Aviva is a financial services company that provides personal loans through a combination of physical self-service kiosks and remote video assistance. It enables customers to apply for loans, complete identity verification, and receive approved funds through a digital application process. The company also offers a mobile app that allows borrowers to monitor their loan status, payment schedules, and account information. Its services are designed to support individuals seeking financing for personal expenses, purchases, education, or small business needs through an accessible lending platform.